Return policy
Returns and exchanges
We offer a 30-day return policy. All of our returns are managed by the same carrier used for shipping the order. If you can't or don't want to return with the same carrier, you are responsible for paying the freight charges yourself. In addition, you are responsible for printing freight labels for the return and that the garment is in the same condition as you received it in.
In our mission to lessen our environmental footprint, we’ve decided to charge a fee for returns. When returning an order, you will be refunded in full for what you’ve returned, except for the return fee.
Return fee is always the same as the original shipping cost. If you have ordered with express shipping we will charge an amount equal to the cheapest shipping alternative for your location. Same applies if your original shipping was free.
All items must be returned in their original condition – clean, unworn, and with all tags attached. Before a refund is issued, we control the condition of the garment and allow ourselves the right to reject returns that are not returned in the original condition. We will, in such cases, not refund your order.
We will issue a refund once we have received your return. However, please note that it can take up to 10 working days for the money to return to the consumer's bank account, depending on the chosen payment method.
Complaint rights
The consumer always has the right to return defective goods provided you inform us of the defect within a reasonable time frame after the item's fault has been discovered. Returns made within two months of discovering the defect are always considered to have been returned within a reasonable time. For a product to be considered flawed, the defect must have occurred before it was sold. If you return a defective product within six months from the date of sale, the fault is deemed to have happened before it was sold unless we show that this is not the case. If the return is made more than six months past the sale, you must provide proof that the defect occurred before the date of purchase.